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FAQs

Property Maintenance FAQ's


See the top 10 most frequently asked questions about our property maintenance services.
 

Carpet Cleaning FAQ's


See the top 8 most frequently asked questions about our carpet cleaning services.
 

Home Cleaning FAQ's


  1. What if my home isn't cleaned the way I want?

  2. How do I know if my housekeeper is properly trained?

  3. Do you bring your own cleaning supplies and equipment?

  4. What happens if the housekeeper is sick or on vacation?

  5. What if you break something in my home? Are you properly insured?

  6. What happens if one of the housekeepers is injured while cleaning my home?

  7. Can I be assured that I'll be getting the same level of service each and every time?

  8. Is the pricing straightforward and easy to understand?

  9. How will you keep in contact with me and how does the relationship work?

  10. Do I have to be home while you are cleaning?

  11. How long will it take to clean my home?

  12. How will you have access to my home if I am not at home? Is it safe to trust you with the house keys?

  13. When do I pay for my services?

  14. What happens if I want to cancel my appointment or move it to another day?

  15. How many people will clean my home?

  16. Will the same team clean my home every time?

  17. Do you provide your services in my area?

  18. I have people at my home who have allergies and are sensitive to certain cleaning products. How can I be sure that the products you use won't expose my family to any health risks?

  19. I have pets at home, do I need to let you know beforehand? Do I have to organise care for them so they don't distract the cleaners?

  20. Do I have to prepare my home beforehand?




What if my home isn't cleaned the way I want?

Guarantee Badge.jpgWe guarantee you'll be completely satisfied with every clean of your home. If not, just let us know and we'll put it right within 24 hours guaranteed, at no extra cost to you. Click here to find out more about our 'Diamond Standard Service Guarantee'.


Do you bring your own cleaning supplies and equipment?

Cleaning-Products.jpgWe bring our own equipment and green cleaning supplies to clean your home. Our equipment is regularly updated and kept in excellent condition. Also, check out our 97 point crystal clean system to see the steps we take to ensure no two cloths or brushes are used for two widely different surfaces (for example, the toilet and bathroom basins).

 

WAIT! If you use your own cleaning supplies and equipment, does that mean you re-use the same rags and cloths on my home that you've used to clean another client's home?


NO, that would be disgusting and unhygienic.


After we've finished cleaning for the day we go away and prepare our cleaning kits for the next day. This includes a set of fresh, washed and colour coded rags for each individual client the next day. For instance, if we had seven clients on Monday, then we'd prepare sever separate cleaning kits the night before. This means we're not lifting dirt and bacteria from one home and transferring it to another client.



What happens if my housekeeper is sick or on vacation?

Your scheduled appointment will never be missed, even if your regular housekeepers are sick or unavailable. We appreciate that you need to be able to trust the people in your home, that's why we make it our goal to provide you with the same housekeepers for every appointment, and not swap them willy nilly.



What if you break something in my home? Are you properly insured?

You can be assured knowing that every member of the Life Maid Easy team cleaning your home is fully covered by the most comprehensive policy in the industry.



What happens if one of the housekeepers is injured while cleaning my home?

Have confidence in the fact that every Life Maid Easy team member entering your home is covered by our comprehensive insurance policies.



Can I be assured that I'll be getting the same level of service each and every time?

At Life Maid Easy you'll be asked to complete a quick feedback form after each and every service. Rather than doing this in front of your housekeeper, where you may feel uncomfortable giving them feedback, you can complete this feedback online or submit it through fax or post. All of our team are on a pay for performance scheme as well, so your feedback will determine their bonuses. With this incentive program in place, you can be assured the Life Maid Easy team will provide you with an absolute 5 star clean every time. It's in their best interest to do so!



Is the pricing straightforward and easy to understand?

Your relationship with us will start off with your FREE Healthy Home Action Plan. From this we'll find out exactly what cleaning solution you're looking for, and then provide a detailed estimate for our services. From there you'll make the decision about going ahead with the cleaning, and decide on a start date. We'll then provide you with fully detailed invoices for each clean, so you're completely confident on what cleaning is being done.



How will you keep in contact with me and how does the relationship work?

Communication is a huge part of our business, we keep in contact with you via phone and email. We will send you confirmation emails with appointment dates, time and details of your cleaners 48 hours before their visit. The team will let you know beforehand of any delays or cancellations, and arrange alternatives to prevent any inconvenience. You'll also receive our newsletter and can access any news right here at www.lifemaideasy.co.nz



Do I have to be home while you are cleaning?

No, you do not have to be at home during the clean. The decision is yours. You may want to be there during the initial cleans so you're 100% comfortable with us cleaning your home.



How long will it take to clean my home?

Based on the services you require we will give you an exact time frame during the home visit when we assess the requirements prior to the clean. Once we have given you the time we will ensure your deadline is met, and once again you will protected by our Diamond Standard Service Guarantee.



How will you have access to my home if I'm not there?

Lock-BoxAbsolutely, you can trust us with the keys, as all of our keys are coded and locked in a safe storage box which can only be accessed by the Directors of Life Maid Easy. Alternatively, if you have concerns with giving your keys to us, you can leave your keys in a safe place at your home and we will replace it once the cleaners have done the job.



When do I pay for my services?

You have a few options here. All payments are in advance of your service. If you aren’t home during our first visit, then we will ask you for the full estimated amount beforehand. We accept payment credit card only for all One-off cleaning services. Ongoing client have an option to either by credit card or setting up the payments for you automatically, by you completing a direct debit authorisation form. We accept Visa and Mastercard. 

Payment-Options.jpg


What happens if I want to cancel my appointment or move it to another day?

That can be easily arranged for you. Simply give us a call or send us an email and we'll happily reschedule your appointment to the next available date. If you wish to cancel your appointment we will provide you with a full refund, no questions asked. The only thing we ask is to give us 24 hours cancellation notice. This just helps us with scheduling other clients. If 24 hours notice is not given, you'll incur 50% of the estimated cost.



How many people will clean my home?

Thumbnail Training 2.jpgWe operate in teams of two to three for maximum efficiency, as each housekeeper focuses on a particular area of the house. For your peace of mind we do checks at different times during the cleans to ensure our team is focused on the job and your home is cleaned to a high standard.



Will the same housekeepers clean my home every time?

If you are happy with the team and would like them to clean your home each time, we will strive to provide you with the same team every time, however this can't always be achieved. You are welcome to make prior arrangements by contacting our office ahead of time.



Do you provide your services in my area?

We currently service the following areas in Auckland

  • Central Auckland

  • East Auckland

  • North Auckland

  • West Auckland

  • South Auckland

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Can I be sure that the products you use won't expose my family to any health risks?

Cleaning-Products.jpgYou don't need to worry as we only use green eco-friendly cleaning products and all of our cleaning equipment is bio-degradable as well. Green cleaning products are sourced from natural ingredients and are free from harsh chemicals that cause allergy symptoms. Your home will be left smelling clean and refreshing each time. The HEPA filtration vacuum also improves air quality so your family's health is in safe hands.



I have pets at home, do I need to let you know beforehand?

Dog.jpgDuring your healthy home action plan you can let us know how many pets you have, and if they require any special attention. In most cases, your pets won't be a distraction and your service will be carried out as normal.



Do I need to prepare my home beforehand?

Not necessarily. We do recommend that you tidy any personal belongings or important document prior to the visit. Anything that you think could be a potential obstacle we recommend you tidy it before we commence cleaning.